Privacy Policy

Shaggag Adventures Co.

At Shaggag Adventures Co., we are committed to safeguarding your personal information and ensuring transparency in how we collect, use, and protect your data. This Privacy Policy outlines our practices in compliance with the applicable laws and regulations of the Kingdom of Saudi Arabia.

1. Information We Collect

When you interact with our website or use our services, we may collect the following types of information:

a. Personal Information

• Full name
• National ID or Residency Permit details
• Contact information (email address, phone number, physical address)

b. Payment Information

• Payment details and transaction history (processed securely via authorized payment gateways)

c. Usage Data

• Device and browser details
• IP address
• Booking history and activity preferences

d. Additional Information

• Any other data voluntarily provided when contacting our customer service team

2. How We Use Your Information

We use your data for the following purposes:

a. Service Delivery

• To process bookings and deliver travel-related services
• To send booking confirmations, itineraries, and updates

b. Experience Enhancement

• To personalize offerings based on your preferences
• To analyze service performance and improve our offerings

c. Customer Support & Communication

• To respond to inquiries, feedback, and complaints
• To send service updates, promotional content, and special offers

d. Legal & Regulatory Compliance

• To comply with legal obligations
• To respond to official requests from government or regulatory authorities

3. Information Sharing

We do not sell or rent your personal information to third parties. We may share your data only in the following circumstances:

• Service Providers: With trusted partners (e.g., hotels, transport providers, tour guides) necessary to fulfill your travel arrangements
• Legal Obligations: In response to legal or regulatory requests
• Protection of Rights: To protect the rights, safety, and property of Shaggag Adventures Co. or others

4. Data Protection & Security

We implement robust security measures to safeguard your data, including:

• Encryption protocols during data transmission
• Access controls restricting data access to authorized personnel only
• Regular audits and monitoring to prevent breaches or misuse

5. Your Rights

You have the right to:

• Access or update your personal information
• Request correction of inaccurate or outdated data
• Request deletion of your data, unless retention is required for legal or service-related purposes
• Opt out of marketing emails by using the unsubscribe link or contacting us directly

6. Cookies Policy

Our website uses cookies to improve your browsing experience, such as:

• Analyzing traffic and usage patterns
• Customizing content and promotional offers
• Saving your preferences for future visits

You may disable cookies via your browser settings. However, this may impact certain website functionalities.

7. Policy Updates

We may revise this Privacy Policy to reflect legal, technical, or operational changes. Significant updates will be communicated via email or highlighted on our website.

8. Contact Us

If you have questions or requests related to this Privacy Policy, please contact us:

• Email: info@shaggagadventures.com
• Phone: +966-13-894-7708
• Address:
  6th Floor, Kashoggi Building 4451
  Custodian of The Two Holy Mosques Rd.
  Al-Khobar Al-Janubiya, Unit #5
  Al Khobar 34621-8648
  Kingdom of Saudi Arabia

9. Consent

By using our website or services, you confirm that you have read, understood, and agreed to this Privacy Policy. If you do not accept any part of it, please discontinue the use of our website or services.